Handle every conversation in one place
See new messages from every channel in a shared inbox, with customer history and context.
- Shared inbox
- Conversation and customer history
- Unread and open requests
Wherever your customers write, your team works in one place.
Manage messaging, social media, website live chat, email, SMS and voice calls in a shared inbox. Route requests to the right team, keep customer history intact and avoid losing conversations across channels.
WhatsAppHandle messages as a team
InstagramNever miss a DM
FacebookManage Messenger conversationsWeb canlı destekReach website visitors instantly
E-postaShare email inboxes
TelegramManage Telegram messages
TikTokHandle direct messages
LINEUnify LINE conversationsSMSConnect your SMS provider
XMessaging · coming soonSesli görüşmeBring calls into the workspace
API kanalıConnect custom channels
TurizmPlus Communication Platform · product view
Turn channel overload into one customer flow.
Every step, from a new message to the right agent’s reply, stays in the same workspace. Your team sees what the customer needs, not just where they wrote.
Route the right request to the right team
Assign conversations by team or agent, and collaborate with tags, private notes and saved replies.
- Team and agent assignment
- Tags and private notes
- Saved replies
Automate repeated steps
Use business hours, automatic replies and routing rules to handle repetitive communication consistently.
- Automatic routing
- Business hours
- Welcome and information messages
AI prepares the reply. Your team has the final word.
TurizmPlus AI uses the conversation context to speed up routine work while your team retains control over what gets sent.
Response draft
Creates response suggestions from the conversation and your knowledge sources.
Conversation summary
Condenses long conversations into the key points and customer request.
Translation support
Translates incoming messages and prepared replies for the team.
Tone adjustment
Rewrites a reply to be shorter, clearer or more professional for your brand.
AI assistantIllustrative product flow
Suggested replyTeam reviewed
Of course. We can check the new dates and update your transfer at the same time. Once I confirm your booking details, I will share the available options.
More than an inbox: a shared operational workspace.
The Communication Platform combines conversations with team responsibility, business rules and customer context, so support does not depend on personal inboxes.
Let’s build your workflowTeam collaboration
Assignments, private notes and ownership keep responsibility clear.
Customer context
See communication history and customer information beside the conversation.
Rules and automation
Standardise operations with routing rules based on channel, team and workflow.
Operational visibility
Track open conversations, team workload and communication activity in one view.
Keep communication connected to booking and application data.
Use the platform independently or plan it with other TurizmPlus products. Connect the customer conversation to the operational record and reduce information loss between teams.
Communication PlatformConversations and team flow
Villa PlatformBookings and guest contextVisa PlatformApplications and document context
Every support tool, built around one customer record.
Manage the essentials of support—from receiving a conversation and enriching the customer profile to reporting and self-service content—in one platform.
Conversation management
Organise and prioritise busy communication without duplicate replies.
- Tags
- Priority
- Read status
- Collision prevention
- Advanced filters
Customer data and CRM
Keep every customer in one profile across channels, with history and custom fields.
- Customer profile
- Private notes
- Custom fields
- Segments
- Conversation history
- Pre-chat forms
Reporting
Evaluate volume and team activity by channel, inbox, agent, team and tag.
- Live view
- Conversation reports
- Agent and team reports
- Channel reports
- Satisfaction
- Export
Team productivity
Speed up common actions and turn repeated answers into team standards.
- Keyboard shortcuts
- Command bar
- Saved replies
- Bulk actions
- One-step actions
Brand and self-service
Adapt customer touchpoints to your brand and publish a help centre.
- Branded live chat
- Help centre
- Multiple languages
- Pre-chat forms
- Proactive messages
- Custom domain
Integrations and developer tools
Send communication events to other systems or connect a custom channel.
- REST API
- Webhooks
- Custom API channel
- Embedded apps
- External automations
TurizmPlus product experience
Branded appearanceChannel setup and configurationHosting and technical operationsSupport in Turkish
Frequently asked questions about the Communication Platform
Which channels does the Communication Platform support?
Website live chat, email, WhatsApp, Facebook Messenger, Instagram, Telegram, TikTok, LINE, SMS, voice calls and custom API channels can be managed in one workspace. X messaging is on the roadmap.
Can several teams use the same platform?
Yes. Conversations can be assigned by team and agent, with tags, private notes and saved replies.
Can we create automatic replies and routing rules?
Yes. Business hours, welcome messages, automatic replies and team or agent routing can be configured around your workflow.
How does AI help the team?
TurizmPlus AI assists with response drafts, summaries, translation and tone adjustment. Your team reviews and sends every response.
Does it work with the Villa and Visa Platforms?
Yes. It can be used independently or planned to work with the TurizmPlus Villa and Visa Platforms.
Can we use it under our own brand?
Yes. Logo, colours, domain and customer-facing interfaces can be configured for your brand.
Who manages setup and technical infrastructure?
TurizmPlus plans discovery, channel connections, configuration, hosting and ongoing technical support.
Bring customer communication into one workspace.
Let’s review your channels, team structure and current processes, then define the right Communication Platform setup.
Contact the sales team